inweb · Forms and ticketing

Custom forms and ticketing built into the site

Build custom forms for whatever you need (careers, suppliers, support, issue reports) and handle them as tickets. Useful for HR, purchasing and customer care without an external help desk.

  • Custom forms: applications, suppliers, requests, support
  • Every submission becomes an assignable ticket with a status
  • Automatic routing to the right department, with an email notification

What you can do with the Forms and ticketing module

The features you configure from the admin panel.

Form builder

Drag and drop with text fields, selects, file uploads and conditional logic.

Ticket pipeline

Statuses: open, in progress, waiting on customer, resolved, closed.

Automatic routing

Assign to the right department based on the fields (careers → HR, suppliers → purchasing).

Conversation log

A history of customer and agent messages, with attachments and SLA tracking.

A lightweight help desk, inside the platform.

No more lost emails, spreadsheets full of requests or unmanageable company WhatsApp groups. Everything structured, everything tracked.

  • SLAs configurable per ticket category
  • Automatic email notifications to the agent and the customer
  • Reporting on volume, average resolution time and satisfaction
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Forms and ticketingCMS
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Frequently asked questions

Want to switch "Forms and ticketing" on for your site?

A 30-minute call to work out how it would fit into your setup.