inapp · Forms and ticketing

Custom forms and ticketing in your app

Build custom forms for whatever you need (careers, suppliers, support, issue reports) and handle them as tickets. Useful for HR, purchasing and customer care without an external help desk.

  • Custom forms: applications, suppliers, requests, support
  • Every submission becomes an assignable ticket with a status
  • Automatic routing to the right department, with an email notification

What you can do with the Forms and ticketing module

The features you configure from the admin panel.

Form builder

Forms tuned for mobile, with photo and video uploads straight from the camera.

Ticket pipeline

Custom statuses, with a push notification to the customer on every change.

Automatic routing

Routed to the right department based on the fields filled in.

Conversation log

Customer and agent talk in an in-app chat, with attachments and read receipts.

A lightweight help desk, inside the platform.

No more lost emails, spreadsheets full of requests or unmanageable company WhatsApp groups. Everything structured, everything tracked.

  • SLAs configurable per ticket category
  • Automatic email notifications to the agent and the customer
  • Reporting on volume, average resolution time and satisfaction
admin / form-gestione-ticket
Forms and ticketingCMS
+ New
TitleStatusAct.
Sample entry 1Published
⋯
Sample entry 2Scheduled
⋯
Sample entry 3Draft
⋯
Sample entry 4Published
⋯

Frequently asked questions

Want to switch "Forms and ticketing" on in your app?

A 30-minute call to work out how to fit it into your app.